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Peer-to-Peer Webinar

HOP’s Peer-To-Peer Webinars are designed to give health organizations and public health professionals a real-life glimpse into a variety of health topics currently impacting underserved populations throughout the United States, such as farmworkers, low-income populations, immigrants, homeless, and others. During these events, representatives from health and outreach programs will impart their knowledge and share their firsthand experiences about the topics at hand. HOP believes that health outreach workers, promotores, and program administrators will gain invaluable information and insight by attending these events.

Each HOP Peer-To-Peer Webinar hosted via GoToMeeting (a web-based platform for sharing resources, presentations, and connecting through a teleconferencing system) will consist of a facilitated discussion between panelists and the event host.  By attending, you’ll have the opportunity to pose real-time questions relevant to the event topic.  If you have an interest in improving outreach services for underserved populations, please join HOP to learn how the featured topics impact your work.  

View Upcoming Webinars | Register for Upcoming Webinars | View Past Webinars | Listen to Past Calls

Upcoming Webinars


Past Webinars

 Please be aware that if you are watching a recording of a webinar, you may be asked to fill out a registration form, but this does not register you for a webinar.

Overcoming Obstacles to Health Care: Transportation Models that Work 

January 30, 2014  11:00am-12:30pm PST  |  12:00pm-1:30pm MST  |  1:00pm-2:30pm CST  |  2:00pm-3:30pm EST

Transportation is a key barrier to accessing health care for many underserved populations. In order to facilitate better access to patients struggling to receive quality health care, community health centers (CHCs) and community-based organizations (CBOs) are tasked with providing a wide range of enabling services, including transportation solutions. Yet, this task can prove difficult, requiring extensive staffing and financial resources. 

In order to address the need for viable transportation models, Health Outreach Partners (HOP) launched a three-year project funded by the Kresge Foundation. Through this project, HOP identified and investigated six case study organizations that are addressing transportation as a barrier in innovative ways. Case study examples are from CHC’s and CBO’s in rural, suburban and urban communities across the county, and transportation models include: collaboration with local airlines and regional transit authorities; volunteer-driver based programs; mobile health units; telehealth; private-public partnerships; fixed bus routes; and clinic operated door-to-door shuttle services. 

During this webinar, HOP and invited panelists from three organizations featured in the project will discuss transportation as an access barrier, highlight best practices and considerations for replication, and discuss next steps, including policy recommendations.

Click here to download the presentation from the call.
Click here to download the notes from the call.

Outreach and Enrollment: Open Enrollment Lessons Learned and Strategies Moving Forward 

December 12, 2013  11:00am-12:30pm PST  |  12:00pm-1:30pm MST  |  1:00pm-2:30pm CST  |  2:00pm-3:30pm EST

On October 1st, 2013, open enrollment into the new health insurance marketplaces under the Affordable Care Act (ACA) began, signaling one of the biggest changes in decades to our health care system. The new marketplaces are projected to increase the quality, availability, and affordability of private and public health insurance to 44 million uninsured individuals in the U.S. Community health centers (CHCs) play a significant role in ensuring that underserved populations are not being left out. To do this, many CHCs received additional funding to outreach to, educate, and enroll their priority populations in public and private healthinsurance options.


  • Olivia Riutta, Outreach and Enrollment Project Manager, Montana Primary Care Association
  • Inelda Chavez, Patient Resource Coordinator, One Community Health (Formerly known as La Clinica del Carino Family Health Care Center)
  • Shade Grahling, Affordable Care Act Coordinator, Zufall Health Center

Click here to download the presentation from the call.
Click here to download the notes from the call.


Outreach Across Underserved Populations: Findings from HOP's 2012-2013 National Needs Assessment 

 November 21, 2013  11:00am-12:30pm PST  |  12:00pm-1:30pm MST  |  1:00pm-2:30pm CST  |  2:00pm-3:30pm EST

Join Health Outreach Partners (HOP) for this webinar on the findings from our 5th National Needs Assessment of health outreach programs. Panelists will provide their input on the findings and their relevance for outreach and the populations they serve.

From late 2012 to early 2013, HOP conducted its 5th National Needs Assessment of health outreach programs. The purpose of HOP’s needs assessment is to fulfill the need for quality, national data on health outreach programs, particularly those who serve farmworkers, people experiencing homelessness, public housing residents, and other underserved populations.  HOP gathered national data through online surveys, telephone interviews, online focus groups, and a review of secondary data.  Respondents included health center grantees, health outreach professionals, community-based organizations, and primary care associations.


  • Jeffrey Doyle, LISW, Network Homeless Coordinator, VA Mid Atlantic Health Care Network
  • Manuel Espitia, Community Outreach Coordinator, Access Community Health Network
  • Araceli Castillo, Community Health Outreach Worker, Salud Para La Gente

Click here to download the presentation from the call.
Click here to download the notes from the call.


Connecting Eligible Immigrant Families to Health Coverage and Care
June 5, 2013 Health Center and Public Housing National Symposium

Join Health Outreach Partners (HOP) for this recorded workshop on "Connecting Eligible Immigrant Families to Health Coverage and Care " presented at the Health Center and Public Housing National Symposium.  



Technical Assistance Call: Outreach and Enrollment Models and Resources for Health Center Program Grantees
May 22, 2013 11:00 AM PDT

Join Health Outreach Partners (HOP), in collaboration with Migrant Health Promotion (MHP), for this Technical Assistance call  on “Outreach and Enrollment Models and Resources for Health Center Program Grantees”. The purpose of this call is to: 1) describe effective outreach and enrollment strategies, 2) share information about resources for developing strong workplans, and 3) highlight available training and support to help health centers develop and deliver effective and culturally appropriate outreach and enrollment services.  

Click here to download the presentation from the call.


Medical-Legal PartnershipsFor Farmworker Health and Legal Service Organizations
May 2, 2013 11:00 AM PDT

Farmworker patients often experience the negative health impacts of the social determinants of health such as poor housing, employment issues, violence, and not being eligible for health and social programs. Migrant health centers provide critically needed, comprehensive health services to farmworker populations. This includes medical and dental services, health education, case management, transportation, and interpretation. Medical-Legal Partnerships (MLPs) are increasingly working to address the social determinants of health by addressing both the health and the legal needs of patients. According to the National Center for Medical-Legal Partnerships, the MLP model is carried out in a variety of ways and includes three main components: legal assistance, transforming health and legal institutions and practices, and policy change. Formal MLPs may involve one or more legal organizations wherein  legal staff and attorneys work with front-line staff to screen for health-related legal problems related to housing, immigration, disability, employment instability, and additional situations that lead to stress and cause or exacerbate health problems. Informal MLPs often include legal representatives participating on health center boards or as members of a coalition serving as a legal resource for health centers. Medical-legal partnerships can be an integral part of comprehensive care for farmworkers and their families by addressing the many social and legal problems they face.

Representatives from health centers and legal agencies serving migrant and seasonal farmworkers served as panelists for the webinar. 

Click here to download presentations and notes from webinar.

Click here to download the audio recording.


The Role of Outreach in Emergency Preparedness for Community Health Centers
December 6, 2012 11 AM PDT/2 PM EDT

Emergency Preparedness defines a community’s readiness to react constructively to natural and human-made threats in order to minimize harm to public health. Community Health Centers have an important role in emergency preparedness. As part of the safety net of the health care system, many health centers provide critically needed health and enabling services and are often the sole provider of these services in their communities. As outreach workers are often the link between the communities and the health centers, they can assist health centers to plan for and manage emergencies in their communities and ensure that these plans and activities are responsive to the underserved and vulnerable populations in their communities. The purpose of this webinar is to share strategies and provide practical advice around the role of outreach workers in emergency preparedness. Topics include: an overview of emergency preparedness, its importance for community health centers and vulnerable populations, the role of outreach workers in emergency preparedness, what initiatives and strategies are being used, and a review of the recently published Emergency Preparedness Tip Sheet for Community Health Centers. 

Click here to download presentations and notes from webinar. 

Due to technical difficulties, the webinar recording is unavailable for download.


Leveraging Social Media To Reach Underserved Populations: A Webinar For Health Outreach Programs
Recorded on June 21, 2012 11 AM PDT.

The purpose of this webinar is to share experiences and challenges and provide practical advice around using social media to reach underserved populations. Topics include: an overview of social media and its importance for outreach, how programs are using social media to reach underserved populations, how social media efforts are carried out, benefits and challenges of using social media, social media protocols and policies, how social media can facilitate organizational communication and integration, as well as social media planning and evaluation. 

Click here to download notes from the event.


Reaching Underserved Populations Through Mobile Health Care: Lessons Learned From the Field
Recorded on March 29, 2012 11 AM PST.

Mobile health, which can include mobile clinics, mobile vans and other methods used to provide medical or dental services outside a clinical setting, is one of the key ways that many health centers enhance their ability to bring critical health services directly to patients where they live and work. Throughout the country, medical and dental providers are using mobile health as a way to reach underserved populations in urban, suburban and rural communities. Mobile health offers flexibility and efficiency for providers when reaching out and delivering services to vulnerable populations.  It also helps overcome transportation barriers that would otherwise prevent patients from accessing health care services.

Mobile health can be an effective way to deliver health care services, but it can also present many challenges. The purpose of the webinar is to exchange experiences, challenges and practical advice around some key areas for implementing effective mobile health services. Topics will include:  services provided, staffing, scheduling and follow-up, and collaboration with other agencies.  The webinar will also explore how mobile health can help address transportation barriers to accessing health care services, increase access to and utilization of primary care services, and meet the HRSA program requirement regarding accessible hours of operation and service delivery locations. Panelists participating in the webinar include representatives from health centers and other programs serving both migrant and seasonal farmworkers and homeless individuals.

Click here to download notes from the event.


The Role of Outreach Programs in Improving Health Outcomes
Recorded on December 15, 2011 11AM PST.

Farmworkers have a disproportionately higher disease burden compared to the general population, yet they are significantly less likely to use preventive health services. Health outreach programs play a critical role in extending and improving the health care provided to farmworkers. Fifty percent (50%) of respondents to Health Outreach Partners 2010 national needs assessment said that health education is one of their most common outreach activities, and nearly 40% reported basic health screenings as a key outreach activity.  In this event, we will explore the unique strengths of health center outreach programs in improving patient care and health outcomes. Administrators, outreach staff, and clinicians alike are invited to examine specific outreach practices that improve health outcomes while also discussing approaches to measuring them.

Click here to download notes from the event.


Poison Prevention – Strategies and Techniques to Enhance Your Skills for Reaching Low-Income Communities
Recorded on June 23rd, 2011 11AM PST.

Did you know there are more than 4 million poisonings annually in the U.S. and over half of these are with children under the age of five?  Did you know that people living in impoverished neighborhoods have a disproportionate risk of being poisoned, as compared to the general population?  HOP’s Peer-to-Peer Event on poison prevention will explore some of the reasons why these populations are more susceptible to poisonings, plus what outreach staff can do to arm themselves with the most updated and relevant information about this pressing health topic. 

Click here to download notes from the event.


The Role of Outreach in the Patient-Centered Medical Home
Recorded on May 26th, 2011 at 11AM PST.

Because of escalating medical care costs and national health care reform, community health centers are receiving well-deserved praise and attention for their cost-effective and high-caliber health services. Community health centers are particularly well suited to adopt the Patient Centered Medical Home (PCMH) model, a health delivery system which incorporates finely coordinated medical care that responds to the needs of the “whole person.” Patients from underserved and vulnerable populations can especially benefit from the personalized and detailed care found within the PCMH model. Community health workers, outreach workers, promotores de salud, and health educators are uniquely positioned to identify and respond to the various medical and social service needs of different populations in their area, which fuels a well-coordinated and successful PCMH.  Panelists will examine how outreach programs are integral to the PCMH team. 

Click here to download notes from the event.


Exploring How Knowledge of Legal Rights Impacts Health Care Access among Immigrant Communities
Recorded on April 28th, 2011 at 11AM PST. Notes available upon request.

Panelists will examine techniques and special considerations for delivering legal rights education and information to immigrant communities.  The connection between legal rights education initiatives and health care access in a climate where public discourse often associates immigrants with overburdened public health insurance programs will also be discussed.


Listen to Past Calls

Each call begins with a panel of peer experts describing their own experiences with the topic at hand and is followed by a facilitated discussion between the peer experts and call participants. 

Click on the titles below to listen to recordings of the calls which have already taken place. 


Expanded Services Supplemental Funding: TA Call for Integrating Enabling Services
Recorded on December 2, 2010 at 11:00AM PST.

Listen to facilitators discuss specific enabling services interventions for expanding access to care and improving patient experience.  They also describe how to develop a comprehensive application for Health Center Expanded Services Supplemental Funding grant that integrates enabling services with other health center services.   


Reaching Immigrant Communities in an Anti-Immigrant Climate
Recorded on June 3, 2010 at 11:00AM PST.

Click here to download notes from the call.

Listen to panelists discuss the major challenges in conducting outreach in the current anti-immigrant climate and learn about some effective approaches to serving populations living in the shadows.  


Examining Challenges and Successes of Reaching Out to Male Farmworkers
Recorded on May 6, 2010 at 11:00 AM PST.

Click here to download notes from the call.

Hear some of the challenges of reaching out to male farmworkers and learn about the unique approaches planelists on the call use to increase access for this population.


Outreach Strategies to Facilitate Adherence to Diabetes Treatment Plans
Recorded on April 8, 2010 at 11:00 AM PST .

Click here to download notes from the call. 

Learn about outreach-specific challenges in addressing diabetes treatment, effective approaches to diabetes care, and existing resources for responding to diabetes issues. 

Breaking Down the Barriers: A National Needs Assessment on Farmworker Health Outreach

Click here to download the corresponding slideshow presentation. 

Learn about HOP's 2008-2009 national needs assessment of farmworker health outreach. Information given about the project's methodology, key findings, and possible next steps. 

Using Knowledge of Oaxacan Indigenous Cultural Traditions to Improve Outreach to Farmworkers 

(click here to download notes of the Spanish portion of the call in English) 

Learn how health organizations can implement more effective outreach methods and improve heath care access rates among indigenous populations like the Mixtec, Triqui, and Zapotec, by increasing their understanding of important aspects of these cultures. 

Getting Farmworkers from There to Here: Exploring Transportation Options 

Find out how other outreach programs handle transportation. Topics include: transportation models, liability concerns, logistics, funding, and more! 

Serving More and More: How to Take Your Clinical Environment into the Outreach Environment 

Find out how other programs conduct clinical outreach. Topics include: outreach model/services offered, coordination of efforts, liability concerns, established partnerships, tricks of the trade, and more! 

Populations on the Rise: Understanding and Serving Indigenous Farmworkers 

Learn more about indigenous farmworker communities. Topics include: barriers to health care and social services, outreach strategies for overcoming barriers to care, innovation in outreach for reaching indigenous farmworkers, resources, and more! 

Confronting Substance Abuse among Migrant and Seasonal Farmworkers 

Click here to view notes on what other programs are doing to address substance abuse related issues in their communities. Unfortunatley, no recording is available. Topics include problem identification, prevention/intervention/treatment, and barriers and solutions.

"I really enjoyed the training. Presenters were very well informed and well prepared. Great handouts for future reference. Keep up the great work!" -Training Participant